Frequently asked questions about Tayrona Ecohabs & Cabañas
We solve your doubts. We are here to help you!
Do you have questions about your stay with us at Tayrona Ecohabs & Cabañas? We are here to help you!
On this page we have compiled useful information so that your experience is perfect, but if you still have questions, do not hesitate to contact us directly. Your comfort and satisfaction are our priority. We can't wait to welcome you and give you an unforgettable vacation in the heart of nature!
What is the hotel's cancellation policy?
- If the reservation is canceled or modified within 30 days before your arrival, you will have a penalty of 100% of the total value of your reservation.
- You can find non-refundable rates which do not allow modifications or cancellations.
- If you do not show up on the day of your arrival at the hotel, you have a penalty of 100% of the total value of your reservation
What is the value of the hotel insurance? Is it included in the reservation?
The value of the entrance to the park has a value depending on the age, nationality and season in which you travel, there is also a charge for daily insurance to cover risks during your stay inside the Tayrona park. There is a transport that has a cost that is not included in the rate, which will take you to an arrival point and from there you will walk for approximately 5 minutes to the reception.
I want to make 100% of the payment for my reservation. How can I do it?
You must contact the hotel reservations team so that a payment link is issued to you or bank details are provided to make the reservation payment in advance.
I have a promotional code, how can I use it?
To make use of your promotional codes, you must enter the corresponding section, at the moment in which you select the dates and the occupation that your reservation will have.
How can I be part of the Tequendama Rewards program?
To be part of our prestigious Tequendama Hoteles loyalty program you must register in our database, in the “Tequendama Rewards” section located in the upper right, click on register, filling out the information in the form and once you have registered your email, you will receive confirmation of registration.
Once I become a Tequendama Rewards member, how can I access my account?
To access your account once you have registered, you must enter your email and there finish your registration to obtain your username and assign a password to your account.
What benefits do I have by becoming a member of the club?
The benefits you will obtain by becoming a member of the club are:
✔ 10% on the accommodation rate
✔ 10% off on food and drinks
✔ Welcome detox drink
✔ Early check-In or Late check out
✔ Up to 1 child free
✔ 10% spa massages
I forgot my username and/or password, how can I recover my account?
To recover your account you must click on “I forgot my password” and there you will have to follow the step by step to recover it.