Frequently asked questions about Tequendama Suites Bogotá
Consult the most frequently asked questions!
At Tequendama Suites Bogotá, we value your comfort and satisfaction. We have compiled the most frequently asked questions to give you quick and accurate answers. If you can't find what you're looking for, don't hesitate to contact us directly. We are here to help you and ensure that you have an exceptional experience during your stay with us.
What is the hotel's cancellation policy?
- If the reserved rate has a flexible policy, the hotel will charge the first night as a penalty.
- If the reserved rate has a non-refundable policy, the hotel will charge 100% of the reservation.
What is the value of the hotel insurance? Is it included in the value of the reservation?
Hotel insurance has a value of $6,000 per person/per night and is not included in the reservation, this value must be paid once you check-in.
I want to make 100% of the payment for my reservation. How can I do it?
There are two ways to pay 100% of your reservation:
- You must write to the emailreservations@tequendamasuites.com indicating that you wish to pay 100% of your reservation
- The second way to pay 100% of your reservation is on the hotel page https://www.tequendamasuites.com/ at the bottom you will find a “pay here” button there you can enter all your card information and be able to make payment for your reservation.
What payment methods do you accept?
Cash, American Express credit cards, VISA, Mastercard, virtual payments through payment forms, consignments.
I have a promotional code, how can I use it?
To make use of your promotional codes, you must enter the Tequendama Hoteles platform and in the reservation box in the (PROMO CODE) section, enter the word or code provided, select the hotel and the period.
How can I be part of the Tequendama Rewards program?
To be part of our prestigious Tequendama Rewards loyalty program, you must register in our database, in the “Tequendama Rewards” section located in the upper right, click on register, filling out the information in the form and once you If you have registered, you will receive confirmation of registration by email.
Once I become a Tequendama Rewards member, how can I access my account?
To access your account once you have registered, you must enter your email and there finish your registration to obtain your username and assign a password to your account.
What benefits do I have by becoming a member of Tequendama Rewards?
The benefits you will obtain by becoming a member of the club are:
✔ 10% on the accommodation rate
✔ 10% off on food and drinks
✔ Welcome detox drink
✔ Early check-In or Late check out
✔ Up to 1 child free
✔ 10% spa massages
I forgot my username and/or password, how can I recover my account?
To recover your account you must click on “I forgot my password” and there you will have to follow the step by step to recover it.