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Frequently asked questions

Frequently asked questions
Tequendama Suites Bogotá
May, 2024
May, 2024
Rooms & people
1 room for 2 adults
Promotional code
Promotional code

What is a promotional code and what is it for?

With a discount code or promotional code, you will get other benefits in addition to the basic rate conditions.

How to use it?

If you already have a code, enter it in the Promotional Code field and start the reservation process. If the reservation meets the conditions of the code, it will be automatically applied to the reservation.

General conditions of use:

A promotional code can only be applied to the room and board portion of your reservation.

Any discounts associated with your promotional code cannot be applied to the complementary product portion of the reservation.

Only one promotional code can be applied to a reservation.

Tequendama Hoteles reserves the right to apply or not apply a promotional code.

Apart from the general conditions of use, each promotional code has specific conditions.

These conditions can be viewed on the campaign or offer information page related to the code (for example, code expiration dates and hotels to which the code can be applied).

Exclusive benefits on the official website of Tequendama Hoteles
The best price, guaranteed The best price, guaranteed
The best price, guaranteed The best price, guaranteed
Exclusive benefits Exclusive benefits
Exclusive benefits Exclusive benefits

with Tequendama Rewards

Free daily breakfast Free daily breakfast
Free daily breakfast Free daily breakfast
FREE Cancelation FREE Cancelation
FREE Cancelation FREE Cancelation

Frequently asked questions about Tequendama Suites Bogotá
Consult the most frequently asked questions!

At Tequendama Suites Bogotá, we value your comfort and satisfaction. We have compiled the most frequently asked questions to provide you with quick and accurate answers. If you do not find what you are looking for, do not hesitate to contact us directly. We are here to help you and ensure that you have an exceptional experience during your stay with us.


What is the hotel's cancellation policy?

  • If the reserved rate has a flexible policy, the hotel will charge the first night as a penalty.
  • If the reserved rate has a non-refundable policy, the hotel will charge 100% of the reservation.

What is the value of the hotel insurance? Is it included in the value of the reservation?

Hotel insurance has a value of $6,000 per person/per night and is not included in the reservation, this value must be paid once you check-in.

I want to make 100% of the payment for my reservation. How can I do it?

There are two ways to pay 100% of your reservation:

  1. You must write to the emailreservations@tequendamasuites.com indicating that you wish to pay 100% of your reservation
  2. The second way to pay 100% of your reservation is on the hotel page https://www.tequendamasuites.com/ at the bottom you will find a “pay here” button there you can enter all your card information and be able to make payment for your reservation.

What payment methods do you accept?

Cash, American Express credit cards, VISA, Mastercard, virtual payments through payment forms, consignments.

I have a promotional code, how can I use it?

To make use of your promotional codes, you must enter the Tequendama Hoteles platform and in the reservation box in the (PROMO CODE) section, enter the word or code provided, select the hotel and the period.

How can I be part of the Tequendama Rewards program?

To be part of our prestigious Tequendama Rewards loyalty program, you must register in our database, in the “Tequendama Rewards” section located in the upper right, click on register, filling out the information in the form and once you If you have registered, you will receive confirmation of registration by email.

Once I become a Tequendama Rewards member, how can I access my account?

To access your account once you have registered, you must enter your email and there finish your registration to obtain your username and assign a password to your account.

What benefits do I have by becoming a member of Tequendama Rewards?

The benefits you will obtain by becoming a member of the club are:

✔ 10% on the accommodation rate

✔ 10% off on food and drinks

✔ Welcome detox drink

✔ Early check-In or Late check out

✔ Up to 1 child free

✔ 10% spa massages

I forgot my username and/or password, how can I recover my account?

To recover your account you must click on “I forgot my password” and there you will have to follow the step by step to recover it.

19 May , 2024
20 May , 2024
Rooms & people
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